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常见问题

If your question isn’t answered here, feel free to email us atcustomerservice@www.hv-yh.com,打电话给我们888.316.1886或者在我们的实时聊天中留言或留言。

General

General

如何调整枕头?

1.在外罩上打开拉链。

2. Open the zipper on inner liner.

3.添加或删除填充到所需的级别。

4. Close zipper and fluff pillow to redistribute the fill prior to use.

免费阁楼定制需要什么?

由于我们希望您能够体验您的最佳睡眠,我们提供免费的阁楼定制,以购买我们的原始枕头和伊甸园枕头。这意味着如果您发现枕头不适用于您的枕头,只需打电话给我们,我们将努力自定义您的填充以满足您的需求。

我如何照顾我的枕头?

The better you take care of your pillow, the better your pillow will take care of you.

Here are our recommended care instructions to keep your Coop pillow at its best:

Daily

每天早上用手剥去枕头,以帮助它保持其形状。

Weekly

Wash your pillowcase every 1-2 weeks to keep it clean.

每月

Tumble dry your pillow on low heat for 15-30 minutes once a month. This will freshen up your pillow and revitalize its loft.

Annually

在泄漏的情况下,你可以洗枕头。我们不建议每年洗一次枕头。

  • 打洗:用安全销固定拉链关闭,以确保在洗涤过程中没有打开/溢出记忆泡沫。洗净冷水,精致的循环。不要使用织物柔软剂或漂白剂。

  • 干燥:一次干一个枕头。滚动干燥,直到内枕在使用前完全干燥。这可能需要几个周期,并且根据您的垫圈和烘干机而不同。

How do I wash my pillow?

我们的枕头由所有专门为枕头制作的全新材料制成,因为这一点,新枕头不需要在盒子内部洗掉。如果您想清洗,我们会要求您遵循这些指示:

Removable Pillowcase

  • 洗涤:洗净冷水,精致的循环。不要使用织物柔软剂或漂白剂。
  • To Dry: Tumble dry low. Make sure the cover is completely dry before use.

Inner Pillow Liner

  • 打洗:用安全销固定拉链关闭,以确保在洗涤过程中没有打开/溢出记忆泡沫。洗净冷水,精致的循环。不要使用织物柔软剂或漂白剂。
  • 干燥:一次干一个枕头。滚动干燥,直到内枕在使用前完全干燥。这可能需要几个周期,并且根据您的垫圈和烘干机而不同。


有一个身体枕头?遵循这些洗涤和护理说明:

如果你想洗身体枕头,我们建议使用acommercial washer and dryer

洗涤:洗净冷水,精致的循环。不要使用织物柔软剂或漂白剂。

To dry: Tumble dry low. To ensure that the memory foam fill dries completely, we recommend separating the fill into a delicates laundry bag before drying to increase the airflow and quicken the drying process. It may take multiple dryer cycles to completely dry the contents of the pillow.

请注意,为了保持枕头的完整性,我们不建议每年将枕头再洗一次。

Are Coop pillows available in-store?

While we’re based online rather than in a retail store, we offer a 30-day return policy to allow you plenty of time to try out your pillow at home. If you’re not 100% in love with your pillow during your trial period, let us know so we can figure out how to improve your experience or help you start a free, easy return.

如何摆脱记忆泡沫的气味?

New memory foam tends to have a slight scent as a result of the production process. No worries, you can easily reduce the scent by tossing the whole pillow in the dryer on low heat for an hour or two with a dryer sheet. If you don’t have a dryer, allow the pillow to air out for a day or two in direct sunlight.
Keep in mind that the new foam scent is not harmful, as our foam isCertiPUR-US®格林盖金认证您的安全。

我应该使用额外的枕套吗?

这不是必需的,实际上可以阻止我们的枕头的透气性和冷却性能。我们的外盖也是机器可清洗和烘干机友好。但是,如果你想用不同的枕套个性化你的枕头,它完全取决于你。

We’ve listed our pillow dimensions below if you want to use a different pillowcase.

What are the dimensions of the pillow?

  • 标准:20英寸x 26英寸
  • Queen: 20 inches x 30 inches
  • 王:20英寸x 36英寸
  • 身体:20英寸x 54英寸

我们的国王,女王和标准枕头的深度约为6英寸,但可以调整以满足您的偏好。
我们的身体枕头的深度可以从6-10英寸范围内,但可以调整以满足您的偏好。

What are the Eden and Original Pillows made out of?

The outer case is a blend of 40% bamboo-derived viscose rayon and 60% polyester. The fill is a viscoelastic polyurethane foam, also known as memory foam, which is coated in a fine layer of microfiber to help reduce clumping.

我的记忆泡沫中有黑色碎片。这是什么,它是安全的吗?

Because we only use the highest quality memory foam for our pillows, we manufacture brand new foam in our factory. During the manufacturing process, the memory foam needs time to dry completely. At this stage, we use a black marker to mark the new memory foam buns with the manufacture date. As a result, some of the foam pieces may have remnants of this ink, but rest assured—it’s completely harmless. Additionally, our foam is CertiPUR-US® certified, meaning that it has been rigorously tested for content, emissions, and durability and meets all standards.

Photo of our marked memory foam bun

为什么我的枕头比平常更坚定?

Memory foam is temperature sensitive, so the pillow will become firm at temperatures below 65° F. If exposed to temperatures below 50° F, the pillow will feel solid. We recommend throwing the pillow in the dryer on low heat for 30 minutes to warm up, or if you're in an area with the temperature above 65° F, you can let it warm up in direct sunlight.

What is the difference between the Eden and the Original?

While both pillows are adjustable to suit your body type, sleep position, and personal preference, they have a few differences between them:


伊甸园枕头

  • Soft density for a luxurious, downlike feel
  • Contains gel-infused fill for a comfortable, cooling effect while you sleep
  • 外壳具有角撑针的边缘,以防止枕头夹(当枕头斜坡的边缘一起和填充从颈部推出)并促进更均匀的表面


原始枕头

  • Medium firm density for a balance between support and comfort
  • Contains a blend of memory foam and microfiber

Do the pillows contain PBDEs?

绝对不是 - 我们只创造我们在自己的家中觉得安全的产品。

这就是为什么我们的泡沫是Certipur-US®认证和制作的原因withoutPBDEs (polybrominated diphenyl ethers), TDCPP, or TCEP ("Tris") flame retardants. We would never want to expose our customers to toxic chemicals, and we also manufacture our pillows in California, where PBDEs have been banned.

要了解更多有关我们的Certipur-US®认证以及它的意义,您可以访问他们的网站:http://certipur.us

加州居民 - 关于命题65的问题?

It is required by the state of California that we, as the seller of our products, inform the public about the possible presence of certain chemicals in our products. While we do not believe that our products contain any of the chemicals covered under Proposition 65, we are nevertheless required to provide the following:

WARNING: This product contains a chemical (or chemicals) known to the State of California to cause cancer, birth defects, or other reproductive harm.

Please note that Coop Home Goods only uses CertiPUR-US® certified foam that is made without ozone depleters, certain flame-retardant chemicals (PBDEs, TDCPP & TCEP flame retardants), and heavy metals.

At Coop Home Goods, we hold our products to the highest standards. If you have any questions about our products or Proposition 65, please contact our customer service department.

如何调整枕头?

1.在外罩上打开拉链。

2. Open the zipper on inner liner.

3.添加或删除填充到所需的级别。

4. Close zipper and fluff pillow to redistribute the fill prior to use.

免费阁楼定制需要什么?

由于我们希望您能够体验您的最佳睡眠,我们提供免费的阁楼定制,以购买我们的原始枕头和伊甸园枕头。这意味着如果您发现枕头不适用于您的枕头,只需打电话给我们,我们将努力自定义您的填充以满足您的需求。

我如何照顾我的枕头?

The better you take care of your pillow, the better your pillow will take care of you.

Here are our recommended care instructions to keep your Coop pillow at its best:

Daily

每天早上用手剥去枕头,以帮助它保持其形状。

Weekly

Wash your pillowcase every 1-2 weeks to keep it clean.

每月

Tumble dry your pillow on low heat for 15-30 minutes once a month. This will freshen up your pillow and revitalize its loft.

Annually

在泄漏的情况下,你可以洗枕头。我们不建议每年洗一次枕头。

  • 打洗:用安全销固定拉链关闭,以确保在洗涤过程中没有打开/溢出记忆泡沫。洗净冷水,精致的循环。不要使用织物柔软剂或漂白剂。

  • 干燥:一次干一个枕头。滚动干燥,直到内枕在使用前完全干燥。这可能需要几个周期,并且根据您的垫圈和烘干机而不同。

How do I wash my pillow?

可拆卸的封面

  • 洗涤:洗净冷水,精致的循环。不要使用织物柔软剂或漂白剂。
  • To Dry: Tumble dry low. Make sure the cover is completely dry before use.

Inner Pillow

  • 打洗:用安全销固定拉链关闭,以确保在洗涤过程中没有打开/溢出记忆泡沫。洗净冷水,精致的循环。不要使用织物柔软剂或漂白剂。
  • 干燥:一次干一个枕头。滚动干燥,直到内枕在使用前完全干燥。这可能需要几个周期,并且根据您的垫圈和烘干机而不同。

请注意,为了保持枕头的完整性,我们不建议每年将枕头再洗一次。

Are Coop pillows available in-store?

While we’re based online rather than in a retail store, we offer a 30-day return policy to allow you plenty of time to try out your pillow at home. If you’re not 100% in love with your pillow during your return window, let us know so we can figure out how to improve your experience or help you start a free, easy return.

如何摆脱记忆泡沫的气味?

New memory foam tends to have a slight scent as a result of the production process. No worries, you can easily reduce the scent by tossing the whole pillow in the dryer on low heat for an hour or two with a dryer sheet. If you don’t have a dryer, allow the pillow to air out for a day or two in direct sunlight.

Keep in mind that the new foam scent is not harmful, as our foam isCertiPUR-US®格林盖金认证您的安全。

我应该使用额外的枕套吗?

这不是必需的,实际上可以阻止我们的枕头的透气性和冷却性能。我们的外盖也是机器可清洗和烘干机友好。但是,如果你想用不同的枕套个性化你的枕头,它完全取决于你。

We’ve listed our pillow dimensions below if you want to use a different pillowcase.

What are the dimensions of the pillow?

  • 标准:20英寸x 26英寸
  • Queen: 20 inches x 30 inches
  • 王:20英寸x 36英寸
  • 身体:20英寸x 54英寸

我们的国王,女王和标准枕头的深度约为6英寸,但可以调整以满足您的偏好。

我们的身体枕头的深度可以从6-10英寸范围内,但可以调整以满足您的偏好。

What are the Eden and Original Pillows made out of?

The outer case is a blend of 40% bamboo-derived viscose rayon and 60% polyester. The fill is a viscoelastic polyurethane foam, also known as memory foam, which is coated in a fine layer of microfiber to help reduce clumping.

我的记忆泡沫中有黑色碎片。这是什么,它是安全的吗?

Because we only use the highest quality memory foam for our pillows, we manufacture brand new foam in our factory. During the manufacturing process, the memory foam needs time to dry completely. At this stage, we use a black marker to mark the new memory foam buns with the manufacture date. As a result, some of the foam pieces may have remnants of this ink, but rest assured—it’s completely harmless. Additionally, our foam is CertiPUR-US® certified, meaning that it has been rigorously tested for content, emissions, and durability and meets all standards.

Photo of our marked memory foam bun

为什么我的枕头比平常更坚定?

Memory foam is temperature sensitive, so the pillow will become firm at temperatures below 65° F. If exposed to temperatures below 50° F, the pillow will feel solid. We recommend throwing the pillow in the dryer on low heat for 30 minutes to warm up, or if you're in an area with the temperature above 65° F, you can let it warm up in direct sunlight.

What is the difference between the Eden and the Original?

While both pillows are adjustable to suit your body type, sleep position, and personal preference, they have a few differences between them:


伊甸园枕头

  • Soft density for a luxurious, downlike feel
  • Contains gel-infused fill for a comfortable, cooling effect while you sleep
  • 外壳具有角撑针的边缘,以防止枕头夹(当枕头斜坡的边缘一起和填充从颈部推出)并促进更均匀的表面


原始枕头

  • Medium firm density for a balance between support and comfort
  • Contains a blend of memory foam and microfiber

Do the pillows contain PBDEs?

绝对不是 - 我们只创造我们在自己的家中觉得安全的产品。

这就是为什么我们的泡沫是Certipur-US®认证和制作的原因withoutPBDEs (polybrominated diphenyl ethers), TDCPP, or TCEP ("Tris") flame retardants. We would never want to expose our customers to toxic chemicals, and we also manufacture our pillows in California, where PBDEs have been banned.

要了解更多有关我们的Certipur-US®认证以及它的意义,您可以访问他们的网站:http://certipur.us

加州居民 - 关于命题65的问题?

It is required by the state of California that we, as the seller of our products, inform the public about the possible presence of certain chemicals in our products. While we do not believe that our products contain any of the chemicals covered under Proposition 65, we are nevertheless required to provide the following:

WARNING: This product contains a chemical (or chemicals) known to the State of California to cause cancer, birth defects, or other reproductive harm.

Please note that Coop Home Goods only uses CertiPUR-US® certified foam that is made without ozone depleters, certain flame-retardant chemicals (PBDEs, TDCPP & TCEP flame retardants), and heavy metals.

At Coop Home Goods, we hold our products to the highest standards. If you have any questions about our products or Proposition 65, please contact our customer service department.

How do I redeem my VIP club discount?

我们的VIP discount code is available when you sign up for our VIP club on our website. To redeem it, just enter the code at checkout in the "Gift card or discount code" section and click "Apply." It is valid toward your next order and excludes bundles and sale items. Limit one code per order.

折扣代码

Discount Codes

为什么我的折扣代码没有工作?

我们很抱歉你难以应用code! Our discount codes exclude value bundles and gift cards, and certain codes may be product-specific. Our checkout system only allows a maximum of one discount code to be applied, so codes can't be stacked. Go ahead and choose the better deal!

A couple other points:

  • We can only honor active discount codes. If a code has expired, it won't be able to be applied to your order.
  • 我们目前没有使用任何折扣代码站点,通常是次数,这些网站上提供的代码不准确。您只能添加主动折扣代码,因此请务必注册我们的VIP俱乐部,以便于我们的最新促销活动更新!

How do I redeem my VIP club discount?

我们的VIP discount code is available when you sign up for our VIP club on our website. To redeem it, just enter the code at checkout in the "Gift card or discount code" section and click "Apply." It is valid toward your next order and excludes value bundles and gift cards. Limit one code per order.

为什么我的折扣代码没有工作?

我们很抱歉你难以应用code! Our discount codes exclude value bundles and gift cards, and certain codes may be product-specific. Our checkout system only allows a maximum of one discount code to be applied, so codes can't be stacked. Go ahead and choose the better deal!

A couple other points:

  • We can only honor active discount codes. If a code has expired, it won't be able to be applied to your order.
  • 我们目前没有使用任何折扣代码站点,通常是次数,这些网站上提供的代码不准确。您只能添加主动折扣代码,因此请务必注册我们的VIP俱乐部,以便于我们的最新促销活动更新!

How do I redeem my VIP club discount?

我们的VIP discount code is available when you sign up for our VIP club on our website. To redeem it, just enter the code at checkout in the "Gift card or discount code" section and click "Apply." It is valid toward your next order and excludes value bundles and gift cards. Limit one code per order.

Certifications

Certifications

What is OEKO-TEX certification?

标准100由OEKO-TEX®是各个生产阶段的纺织原料,中间和最终产品的独立测试和认证系统。

我们的枕头保护器和床垫保护器都是OEKO-TEX®认证的。

什么是Certipur-US认证?

CertiPUR-US®是由非营利组织管理的认证计划。

CERTIPUR-US认证的泡沫是:

  • Made without ozone depleters
  • 没有PBDES,TDCPP或TCEP(“TRIS”)阻燃剂制造
  • 没有汞,铅和其他重金属制造
  • Made without formaldehyde
  • 没有消费产品安全委员会监管的没有邻苯二甲酸盐制作
  • Low VOC (Volatile Organic Compound) emissions for indoor air quality (less than 0.5 parts per million)


我们的原始枕头, Eden Pillow, Body Pillow, Toddler Pillow, Travel and Camping Pillow, Eden Pillow Refill, Original Pillow Refill (Firm Density), and Original Pillow Refill (Medium Density) are all CertiPUR-US certified.

什么是Greenguard Gold认证?

GEARGUARD GOLD认证offers strict certification criteria, considers safety factors to account for sensitive individuals (such as children and the elderly), and ensures that a product is acceptable for use in environments such as schools and healthcare facilities. Products that have achieved GREENGUARD Certification are scientifically proven to meet some of the world’s most rigorous, third-party chemical emissions standards—helping reduce indoor air pollution and the risk of chemical exposure while aiding in the creation of healthier indoor environments.

我们的原始枕头,伊甸园枕头,Toddler Pillow, 和Travel and Camping PillowGearguard Gold认证。

What is OEKO-TEX certification?

标准100由OEKO-TEX®is a worldwide consistent, independent testing and certification system for raw, semi-finished, and finished textile products at all processing levels, as well as accessory materials used. It contributes to high and effective product safety from a consumer’s point of view.

我们的Pillow Protector床垫保护罩均为oeko-tex®认证。

什么是Certipur-US认证?

CertiPUR-US®是由非营利组织管理的认证计划。

CERTIPUR-US认证的泡沫是:

  • Made without ozone depleters
  • 没有PBDES,TDCPP或TCEP(“TRIS”)阻燃剂制造
  • 没有汞,铅和其他重金属制造
  • Made without formaldehyde
  • 没有消费产品安全委员会监管的没有邻苯二甲酸盐制作
  • Low VOC (Volatile Organic Compound) emissions for indoor air quality (less than 0.5 parts per million)


The memory foam in our原始枕头,伊甸园枕头,身体枕头,Toddler Pillow,Travel and Camping Pillow, Knee Pillow, Four Position Pillow andsands 所有CETIPUR-US认证。

什么是Greenguard Gold认证?

GEARGUARD GOLD认证offers strict certification criteria, considers safety factors to account for sensitive individuals (such as children and the elderly), and ensures that a product is acceptable for use in environments such as schools and healthcare facilities. Products that have achieved GREENGUARD Certification are scientifically proven to meet some of the world’s most rigorous, third-party chemical emissions standards—helping reduce indoor air pollution and the risk of chemical exposure while aiding in the creation of healthier indoor environments.

我们的原始枕头,伊甸园枕头, Body Pillow,Toddler Pillow, 和Travel and Camping PillowGearguard Gold认证。

Warranty

What is the warranty on pillows?

我们很乐意为我们的枕头提供5年有限的保修。制定保修索赔,致电888.316.1886或者emailcustomerservice@www.hv-yh.com并为我们提供您的订单号。

If you’re giving our products as gifts, please provide the lucky recipient with the order number you receive in your confirmation email. We can’t verify an order or enact a warranty without this.

保修仅适用于直接从Coop Home货物或其授权卖方购买的产品。金莎官网直营

The warranty covers material damage to the pillow(s) incurred under correct use or manufacturer defect. Coop Home Goods is not liable for claims that exceed the cost of the product. Coop Home Goods is not responsible for any incidental or consequential damage from the use of its products. The warranty does not apply in cases of misuse or abuse of the products. Improper installation or failure to follow washing instructions will void the warranty.

50个州以外的任何保修索赔负责运费和任何适用的职责和税收。

枕头保护器/床垫保护器的保修是什么?

We offer a limited manufacturer warranty for the Pillow Protector, Mattress Protector, and Incontinence Pad. To make a warranty claim, call888.316.1886或者emailcustomerservice@www.hv-yh.com并为我们提供您的订单号。

If you’re giving our products as gifts, please provide the lucky recipient with the order number you receive in your confirmation email. We can’t verify an order or enact a warranty without this.

保修仅适用于直接从Coop Home货物或其授权卖方购买的产品。金莎官网直营

The warranty covers material damage to the protector(s)/ pad(s) incurred under correct use or manufacturer defect. Coop Home Goods is not liable for claims that exceed the cost of the product. The warranty does not cover any damage to your mattress or pillows due to improper care of the protector/pad. Coop Home Goods is not responsible for any incidental or consequential damage from the use of its products. The warranty does not apply in cases of misuse or abuse of the products. Improper installation or failure to follow washing instructions will void the warranty. The protector(s)/ pad(s) can become discolored in rare cases, but that does not compromise the quality of the protector(s)/ pad(s) and is not covered by the warranty.

作为免费礼物收到的枕头保护器不符合任何退货或交易所的资格。保修被认为是无效的礼品无效,不适用于有天赋或退款的物品。

50个州以外的任何保修索赔负责运费和任何适用的职责和税收。

What is the warranty on silk products?

We’re happy to offer a 1-year limited warranty for the Silk Sleep Set, Silk Pillowcase, and Silk Eye Mask. To make a warranty claim, call888.316.1886或者emailcustomerservice@www.hv-yh.com并为我们提供您的订单号。

If you’re giving our products as gifts, please provide the lucky recipient with the order number you receive in your confirmation email. We can’t verify an order or enact a warranty without this.

保修仅适用于直接从Coop Home货物或其授权卖方购买的产品。金莎官网直营

保修涵盖丝睡眠/丝绸枕套/丝绸眼罩在正确使用或制造商缺陷下的丝绸枕套/丝绸眼罩的损坏。金莎官网直营Coop Home商品对超过产品成本的索赔不承担责任。金莎官网直营Coop Home商品不对其产品使用的任何偶然或间接损坏负责。保修不适用于滥用或滥用产品的情况。安装不当或未能遵循清洗说明将使保修失效。

50个州以外的任何保修索赔负责运费和任何适用的职责和税收。

What is the warranty on the Solstice Sheet Set?

We’re happy to offer a 5-year limited warranty for our Solstice Sheet Set. To make a warranty claim, call888.316.1886或者emailcustomerservice@www.hv-yh.com并为我们提供您的订单号。

If you’re giving our products as gifts, please provide the lucky recipient with the order number you receive in your confirmation email. We can’t verify an order or enact a warranty without this.

保修仅适用于直接从Coop Home货物或其授权卖方购买的产品。金莎官网直营

保修涵盖了在正确使用或制造商缺陷下发生的溶剂床单的材料损坏。金莎官网直营Coop Home商品对超过产品成本的索赔不承担责任。金莎官网直营Coop Home商品不对其产品使用的任何偶然或间接损坏负责。保修不适用于滥用或滥用产品的情况。安装不当或未能遵循清洗说明将使保修失效。

50个州以外的任何保修索赔负责运费和任何适用的职责和税收。

What is the warranty on the Flip Mattress Topper?

我们很高兴为我们的翻盖床垫拓盖提供5年有限的保修。制定保修索赔,致电888.316.1886或者emailcustomerservice@www.hv-yh.com并为我们提供您的订单号。

If you’re giving our products as gifts, please provide the lucky recipient with the order number you receive in your confirmation email. We can’t verify an order or enact a warranty without this.

保修仅适用于直接从Coop Home货物或其授权卖方购买的产品。金莎官网直营

The warranty covers material damage to the Flip Mattress Topper incurred under correct use or manufacturer defect. Coop Home Goods is not liable for claims that exceed the cost of the product. Coop Home Goods is not responsible for any incidental or consequential damage from the use of its products. The warranty does not apply in cases of misuse or abuse of the products. Improper installation or failure to follow washing instructions will void the warranty.

50个州以外的任何保修索赔负责运费和任何适用的职责和税收。

运输/退货

Warranty

运费是多少,它需要多长时间?

Shipping is free for all U.S. orders* $100 or more (before tax). Orders below $100 will be charged a flat $2.99 shipping fee.

It typically takes 1 business day to process your order and another 7-10 business days to arrive at your destination.**

请记住,我们星期一星期五的订单(这不包括周末),并在下午1点后下订单。PST将处理以下工作日。

*Free standard shipping is available to the 48 contiguous states in the United States of America (excluding residents of Alaska, Hawaii, overseas military installations, Puerto Rico, and other U.S. Territories).

**运输时间表和截止值基于UPS,USPS,FedEx和我们可能使用的任何其他运营商提供的运费估计。请注意,由于我们的控制之外,我们无法控制或承担任何延迟,也无法保证任何交货日期(即,上帝的天气,自然灾害或其他运营商相关延误)。

How do I qualify for free shipping?

Free standard shipping is available to the 48 contiguous states in the United States of America (excluding residents of Alaska, Hawaii, overseas military installations, Puerto Rico, and other U.S. Territories) on orders $100 or more (before tax).

你在国际上发货吗?

我们目前只在美国境内发货。

加拿大客户可以订购www.amazon.ca.

I put in the wrong shipping address. What do I do?

不好了!通过在888.316.1886上电,尽快通知我们。我们会尽力帮助。请记住:

  • 如果您的订单尚未发送到我们的履行设施,我们很乐意更新您的送货地址。
  • If your order has been filled but hasn’t left our facility yet, we can help you create a new order and correct the shipping address. However, there will be a 20% restocking fee on your original order.
  • If your order has already left our facility, we unfortunately won’t be able to help you change the shipping address. Please contact the courier directly to update the address.

什么是退货政策?金沙官网金沙注册金沙平台

We have a 30-day return policy for all of our products*. If you are not 100% satisfied with your purchase, feel free to contact us at888-316-1886或者customerservice@www.hv-yh.com。我们会送你一个预付费返回fre标签e, easy return. Once we receive your returned item(s), we'll issue you a full refund within 2 business days to the form of payment you made your purchase with.

Please note: Canadian customers must cover the return shipping cost.

When pillows are returned to our headquarters, our team sorts through the bunch and donates gently used pillows to local charities.

*所有面具销售决赛。

What is Coop credit?

如果您在30天的返回窗口中启动了我们的返回,我们为您提供了一个预付返回标签,那么您有30天的时间将您的订单发货回我们以获得全额退款。

If we receive your returned order past the 30-day shipping window, we are only able to issue you store credit (Coop credit) in the form of a gift card, which will be emailed to you. Coop credit will be valid toward your next order onwww.www.hv-yh.com.除非礼品卡上的余额低于10美元,否则不会兑换现金。

My package went missing. What should I do?

We are not responsible for lost or stolen packages if the courier has marked the package as “Delivered.” However, we'd be happy to assist you with your lost order. Please follow our steps below:

1. Please check with your household members or neighbors to see if anyone may have received the package.

通常,这就是我们的客户如何找到丢失的包裹。如果没有人收到您的包裹,请继续执行以下步骤。

2. You will need to open a claim with the shipping provider.

USPS:https://www.usps.com/help/claims.htm

UPS:https://www.ups.com/lasso/login?returnto=https%3a//www.ups.com/claims&reasonCode=-1

3.在888.316.1886联系我们或通过客户发送电子邮件至| recesservice@www.hv-yh.com

Let us know that your package is missing and provide us with the following information:

  • Your claim number from the shipping provider
  • A shipping address where an adult will be present to sign for the re-shipment

4. We'll re-ship out your order to you.

What is the warranty on pillows?

我们很乐意为我们的枕头提供5年有限的保修。制定保修索赔,致电888.316.1886或者emailcustomerservice@www.hv-yh.com并为我们提供您的订单号。

If you’re giving our products as gifts, please provide the lucky recipient with the order number you receive in your confirmation email. We can’t verify an order or enact a warranty without this.

保修仅适用于直接从Coop Home货物或其授权卖方购买的产品。金莎官网直营

The warranty covers material damage to the pillow(s) incurred under correct use or manufacturer defect. Coop Home Goods is not liable for claims that exceed the cost of the product. Coop Home Goods is not responsible for any incidental or consequential damage from the use of its products. The warranty does not apply in cases of misuse or abuse of the products. Improper installation or failure to follow washing instructions will void the warranty.

50个州以外的任何保修索赔负责运费和任何适用的职责和税收。

枕头保护器/床垫保护器的保修是什么?

We offer a limited manufacturer warranty for the Pillow Protector, Mattress Protector, and Incontinence Pad. To make a warranty claim, call888.316.1886或者emailcustomerservice@www.hv-yh.com并为我们提供您的订单号。

If you’re giving our products as gifts, please provide the lucky recipient with the order number you receive in your confirmation email. We can’t verify an order or enact a warranty without this.

保修仅适用于直接从Coop Home货物或其授权卖方购买的产品。金莎官网直营

The warranty covers material damage to the protector(s)/ pad(s) incurred under correct use or manufacturer defect. Coop Home Goods is not liable for claims that exceed the cost of the product. The warranty does not cover any damage to your mattress or pillows due to improper care of the protector/pad. Coop Home Goods is not responsible for any incidental or consequential damage from the use of its products. The warranty does not apply in cases of misuse or abuse of the products. Improper installation or failure to follow washing instructions will void the warranty. The protector(s)/ pad(s) can become discolored in rare cases, but that does not compromise the quality of the protector(s)/ pad(s) and is not covered by the warranty.

作为免费礼物收到的枕头保护器不符合任何退货或交易所的资格。保修被认为是无效的礼品无效,不适用于有天赋或退款的物品。

50个州以外的任何保修索赔负责运费和任何适用的职责和税收。

What is the warranty on silk products?

We’re happy to offer a 1-year limited warranty for the Silk Sleep Set, Silk Pillowcase, and Silk Eye Mask. To make a warranty claim, call888.316.1886或者emailcustomerservice@www.hv-yh.com并为我们提供您的订单号。

If you’re giving our products as gifts, please provide the lucky recipient with the order number you receive in your confirmation email. We can’t verify an order or enact a warranty without this.

保修仅适用于直接从Coop Home货物或其授权卖方购买的产品。金莎官网直营

保修涵盖丝睡眠/丝绸枕套/丝绸眼罩在正确使用或制造商缺陷下的丝绸枕套/丝绸眼罩的损坏。金莎官网直营Coop Home商品对超过产品成本的索赔不承担责任。金莎官网直营Coop Home商品不对其产品使用的任何偶然或间接损坏负责。保修不适用于滥用或滥用产品的情况。安装不当或未能遵循清洗说明将使保修失效。

50个州以外的任何保修索赔负责运费和任何适用的职责和税收。

What is the warranty on the Solstice Sheet Set?

We’re happy to offer a 5-year limited warranty for our Solstice Sheet Set. To make a warranty claim, call888.316.1886或者emailcustomerservice@www.hv-yh.com并为我们提供您的订单号。

If you’re giving our products as gifts, please provide the lucky recipient with the order number you receive in your confirmation email. We can’t verify an order or enact a warranty without this.

保修仅适用于直接从Coop Home货物或其授权卖方购买的产品。金莎官网直营

保修涵盖了在正确使用或制造商缺陷下发生的溶剂床单的材料损坏。金莎官网直营Coop Home商品对超过产品成本的索赔不承担责任。金莎官网直营Coop Home商品不对其产品使用的任何偶然或间接损坏负责。保修不适用于滥用或滥用产品的情况。安装不当或未能遵循清洗说明将使保修失效。

50个州以外的任何保修索赔负责运费和任何适用的职责和税收。

What is the warranty on the Flip Mattress Topper?

我们很高兴为我们的翻盖床垫拓盖提供5年有限的保修。制定保修索赔,致电888.316.1886或者emailcustomerservice@www.hv-yh.com并为我们提供您的订单号。

If you’re giving our products as gifts, please provide the lucky recipient with the order number you receive in your confirmation email. We can’t verify an order or enact a warranty without this.

保修仅适用于直接从Coop Home货物或其授权卖方购买的产品。金莎官网直营

The warranty covers material damage to the Flip Mattress Topper incurred under correct use or manufacturer defect. Coop Home Goods is not liable for claims that exceed the cost of the product. Coop Home Goods is not responsible for any incidental or consequential damage from the use of its products. The warranty does not apply in cases of misuse or abuse of the products. Improper installation or failure to follow washing instructions will void the warranty.

50个州以外的任何保修索赔负责运费和任何适用的职责和税收。

运输/退货

运费是多少,它需要多长时间?

Shipping is free for all U.S. orders* $100 or more (before tax). Orders below $100 will be charged a flat $2.99 shipping fee.

它通常需要1个工作日来处理您的订单,另一个5-7个工作日到达您的目的地。**

请记住,我们星期一星期五的订单(这不包括周末),并在下午1点后下订单。PST将处理以下工作日。

*Free standard shipping is available to the 48 contiguous states in the United States of America (excluding residents of Alaska, Hawaii, overseas military installations, Puerto Rico, and other U.S. Territories).

**运输时间表和截止值基于UPS,USPS,FedEx和我们可能使用的任何其他运营商提供的运费估计。请注意,由于我们的控制之外,我们无法控制或承担任何延迟,也无法保证任何交货日期(即,上帝的天气,自然灾害或其他运营商相关延误)。

How do I qualify for free shipping?

Free standard shipping is available to the 48 contiguous states in the United States of America (excluding residents of Alaska, Hawaii, overseas military installations, Puerto Rico, and other U.S. Territories) on或者ders $100 or over(税前)。

你在国际上发货吗?

We currently ship to the US and Canada. Canadian customers can order through our website or onwww.amazon.ca.

加拿大和国际客户负责运输和处理费用,以及与其出货量相关的所有职责和税收。

I put in the wrong shipping address. What do I do?

不好了!通过在888.316.1886上电,尽快通知我们。我们会尽力帮助。请记住:

  • 如果您的订单尚未发送到我们的履行设施,我们很乐意更新您的送货地址。我们的或者ders are sent for fulfillment three times a day (M-F at 8:30 a.m., 11:30 a.m., and 1:30 p.m. PST).
  • If your order has been filled but hasn’t left our facility yet, we can help you create a new order and correct the shipping address. However, there will be a 20% restocking fee on your original order.
  • If your order has already left our facility, we unfortunately won’t be able to help you change the shipping address. Please contact the courier directly to update the address.

什么是退货政策?金沙官网金沙注册金沙平台

We have a 30-day return policy for all of our products**. If you are not 100% satisfied with your purchase, feel free to contact us at our phone number or email address listed below. We'll send you a pre-paid return label for a free, easy return. Once we receive your returned item(s), we'll issue you a full refund within 2 business days to the form of payment you made your purchase with.

Please note: Canadian customers must cover the return shipping cost.

When pillows are returned to our headquarters, our team sorts through the bunch and donates gently used pillows to local charities.

**All mask sales final.

What is Coop credit?

如果您在30天的返回窗口中启动了我们的返回,我们为您提供了一个预付返回标签,那么您有30天的时间将您的订单发货回我们以获得全额退款。

If we receive your returned order past the 30-day shipping window, we are only able to issue you store credit (Coop credit) in the form of a gift card, which will be emailed to you. Coop credit will be valid toward your next order onwww.www.hv-yh.com.除非礼品卡上的余额低于10美元,否则不会兑换现金。

My package went missing. What should I do?

We are not responsible for lost or stolen packages if the courier has marked the package as “Delivered.” However, we'd be happy to assist you with your lost order. Please follow our steps below:

1. Please check with your household members or neighbors to see if anyone may have received the package.

通常,这就是我们的客户如何找到丢失的包裹。如果没有人收到您的包裹,请继续执行以下步骤。

2. You will need to open a claim with the shipping provider.

USPS:https://www.usps.com/help/claims.htm

UPS:https://www.ups.com/lasso/login?returnto=https%3a//www.ups.com/claims&reasonCode=-1

3.在888.316.1886联系我们或通过客户发送电子邮件至| recesservice@www.hv-yh.com

Let us know that your package is missing and provide us with the following information:

  • Your claim number from the shipping provider
  • A shipping address where an adult will be present to sign for the re-shipment

4. We'll re-ship out your order to you.

如果您的问题未在此回答,请随时与我们联系。

电子邮件:customerservice@www.hv-yh.com
电话:
888.316.1886
消息:单击下面的实时聊天按钮