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The Coop Dream Team is here to help.

Based in sunny Los Angeles, our small team works hard to make sure you get the best ZZZs ever.

Our customer service department is openMonday through Friday from 9 a.m. to 5 p.m. PST.

Our customer service department is openMonday through Friday from 9 a.m. to 5 p.m. PST!

Email us directly at
customerservice@www.hv-yh.com

Call us at
888.316.1886

Live chat with us
by clicking the icon below

Call us at
888.316.1886

Live chat with us
by clicking the icon below

Call us at
888.316.1886

Live chat with us
by clicking the icon below

For questions about product quality, warranty, shipping, and more,read our full FAQ here.

Frequently Asked Questions

Frequently Asked Questions

How do I adjust my pillow?

  1. Open the zipper on outer cover.
  2. Open the zipper on inner liner.
  3. Add or remove fill to desired level.
  4. Close zipper and fluff pillow to redistribute the fill prior to use.

We recommend watching the video above for tips on how to adjust your pillow to suit your unique shape and sleep position.

How do I get rid of the memory foam scent?

New memory foam tends to have a slight scent as a result of the production process. In fact, the scent is a great indicator that you're receiving fresh new memory foam, not old scrap foam.

No worries, you can easily reduce the scent by tossing the whole pillow in the dryer on low heat for an hour or two with a dryer sheet. If you don’t have a dryer, allow the pillow to air out for a day or two in direct sunlight.

Keep in mind that the new foam scent is not harmful, as our foam isCertiPUR-US®certified and GreenGuard Gold certified for your safety.

Which pillow is best for me?

For questions about warranty, shipping, and more,read our full FAQ here.

Frequently Asked Questions

Frequently Asked Questions

How do I adjust my pillow?

  1. Open the zipper on outer cover.
  2. Open the zipper on inner liner.
  3. Add or remove fill to desired level.
  4. Close zipper and fluff pillow to redistribute the fill prior to use.

We recommend watching the video above for tips on how to adjust your pillow to suit your unique shape and sleep position.

How do I get rid of the memory foam scent?

New memory foam tends to have a slight scent as a result of the production process. In fact, the scent is a great indicator that you're receiving fresh new memory foam, not old scrap foam.

No worries, you can easily reduce the scent by tossing the whole pillow in the dryer on low heat for an hour or two with a dryer sheet. If you don’t have a dryer, allow the pillow to air out for a day or two in direct sunlight.

Keep in mind that the new foam scent is not harmful, as our foam isCertiPUR-US®certified and GreenGuard Gold certified for your safety.

Which pillow is best for me?

For questions about warranty, shipping, and more,read our full FAQ here.